Become an Email Customer Service Representative
Work remotely & set your own schedule
Help support healthcare professionals while making money from the comfort of your own home.
As an Email Customer Service Representative, you’ll be providing support to FIGS’ e-commerce customers.
FIGS is a direct-to-consumer healthcare apparel and lifestyle brand that celebrates, empowers and serves current and future generations of healthcare professionals. FIGS is committed to helping these Awesome Humans look, feel and perform at their best – 24/7, 365 days a year. FIGS creates technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. In doing so, FIGS has redefined what scrubs are—giving rise to the tag-line: why wear scrubs, when you can #wearFIGS.
You’ll be interacting with FIGS’ customers via email, answering product questions, providing order and shipping updates, and assisting with returns and exchanges. In the future, you may also be asked to support customers via phone and/or chat.
If you’re professional, kind and empathetic, passionate about providing exceptional customer service, a skilled communicator, and fully comfortable using a computer and navigating across and within multiple systems, this is a great opportunity to help support healthcare professionals.
This remote, flexible opportunity pays independent contractors $12/hour.
Ready to be an Email Customer Service Representative?
What to Expect
Essential Functions
- Provide customer service via email (In the future, you may also be asked to support customers via phone and/or chat)
- Become an expert on FIGS’ products
- Review customer history as necessary
- Follow policy and procedure guidelines
- Assist customers with return and exchange requests
- Provide customers with product information, including sizing and color options
- Assist customers with questions related to promotions
- Provide customers with order and shipping status updates
- Leave every prospective and current customer feeling loved and valued
- Identify and share trends in customer inquiries or issues with products
- Document information and outcomes as necessary
About You
At least one year of experience in a customer-facing role is required. The ability to schedule some night and weekend hours is strongly preferred. In addition, successful FIGS Customer Service Representatives have the following characteristics:
- Genuinely empathetic and able to bring kindness and compassion to every customer interaction
- Ability to develop rapport
- Enthusiastic, friendly, and outgoing
- Passionate about helping healthcare professionals while maintaining a positive attitude
- Willing to go above and beyond to help customers
- Strong listening, problem-solving, and organizational skills
- Excellent verbal and written communication skills
- Ability to speak with a crisp, clear tone
- Strong computer skills
- Ability to navigate within and across different systems
- Ability to keep documents organized
- Ability to work efficiently within a fast-paced environment
- Ability to understand and quickly apply process and procedure updates
- Ability to troubleshoot by thinking outside the box
- Ability to utilize feedback to improve systems and assist in developing a great customer experience
To be an Email Customer Service Representative for FIGS, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:
- Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
- Operating System: Windows 10 (64-bit)
- Processor: Intel Core
- Memory: 8GB of RAM
- Hard Drive: At least 500MB of free HD space
- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
- Sound: Sound card (standard on most computers)
- Virus Protection: Up-to-date anti-virus software
- Headset: USB noise-canceling headset
Ready to be an Email Customer Service Representative?
Remote & Flexible
You’ll be supporting FIGS’ customers and making money from the comfort of your own home.
Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are 9:00 AM to 9:00 PM ET, Monday and 9:00 AM to 5:30 PM ET, Tuesday to Sunday. You’ll choose your own schedule within those hours of operation. Weekday hours may sometimes be limited, however, making this an especially good fit for people looking for some weekend hours.
Certification
94% of independent contractors would recommend NexRep to their friends and family based on their certification experience.
Certification will take place within a live, instructor-led virtual classroom. You’ll join other independent contractors for a fun, interactive, and informative certification experience.
Certification runs five days, Monday through Friday, with eight hours of classroom time per day.
Ready to be an Email Customer Service Representative?
Next steps to get started as a FIGS Customer Service Representative
Ready to be an Email Customer Service Representative?
Independent contractors in the NexRep Marketplace tend to be pretty happy
Are content to be working remotely (And that was even before COVID-19 arrived)
Believe NexRep provides opportunities that are among the best in the industry
Would recommend NexRep to others based on their certification experience
Are content with the types of interactions they have with customers
Check out what others have to say about their NexRep Marketplace experience
NexRep’s Mission
NexRep was founded in 2009 with a mission to positively transform the lives of independent contractors within the contact center industry.
If we can succeed in improving quality of life, we believe we’ll see a happier network of agents. We believe happier agents will be more engaged in customer interactions, leading to happier customers. And when customers are satisfied, clients are too.
It all really comes down to one simple idea: everybody wins when we put people first.
Ready to be an Email Customer Service Representative?
Frequently Asked Questions
Independent Contractor Relationship
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity.
Every opportunity within the NexRep Marketplace is a 1099 independent contractor opportunity. As such, you determine how much or how little you work. Most Marketplace Contractors work between 20 to 30 hours per week.
NexRep’s independent contractor model is intended to maximize flexibility for both contractors and clients.
Scheduling & Flexibility
You’ll have the freedom to set your own schedule based on what works for you. Weekday hours may sometimes be limited, however, making this an especially good fit for people looking for some weekend hours.
You’ll have the flexibility to set your own schedule inside your program’s hours of operation. Weekday hours may sometimes be limited, however, making this an especially good fit for people looking for some weekend hours.
You can still provide services when traveling, assuming all of the following are true:
- You are traveling within the U.S.
- You have access to a quiet, distraction-free workspace
- You have access to a hard-wired, high-speed internet connection
- You have your computer and access to dual monitors and a noise-canceling USB headset
Contract Requirements
NexRep contracts with people in 32 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
If your contract with NexRep has lapsed or if your prior Independent Contractor Agreement was terminated, you may be eligible to register for another opportunity after a six-month waiting period. Eligibility is determined by the reason for contract termination. A breach of contract would make you ineligible. Any misleading, false, or inaccurate information provided during registration will result in the immediate termination of the Independent Contractor Agreement with NexRep.
To be an Email Customer Service Representative, you will need the following, at a minimum
- Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
- Operating System: Windows 10 (64-bit)
- Processor: Intel Core
- Memory: 8GB of RAM
- Hard Drive: At least 500MB of free HD space
- Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
- Sound: Sound card (standard on most computers)
- Virus Protection: Up-to-date anti-virus software
- Headset: USB noise-canceling headset
To be an Email Customer Service Representative, you will need a PC. Macs and Chromebooks cannot be used.
You do not need a landline phone to be part of the NexRep Marketplace. You will need a hard-wired, high-speed internet connection and a noise-cancelling USB headset.
Online Assessment
The online assessment is intended to give you a better sense of what to expect, and to determine fit with the client programs we currently have available.
The assessment takes most people between 20 and 30 minutes to complete.
Not everyone is a fit for the opportunities we currently have available. Clients determine matching criteria. Now that you’ve registered and completed the assessment, when new opportunities become available, we may reach out to alert you to those opportunities if it appears you would be a good fit.
Certification
NexRep never charges Marketplace Contractors a fee of any kind. You will not be charged any fees for certification. Certification is 100% client sponsored.
Certification runs five days, Monday through Friday, with eight hours of classroom time per day.
Money & Benefits
This remote, flexible opportunity pays independent contractors $12/hour.
As an independent contractor, you will have the freedom to work remotely and the flexibility to set your own schedule. That comes with significant cost-savings on things like gas and other automotive expenses, clothes, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.